TERMS AND CONDITIONS OF SALE

1. Definitions and Interpretation

In these Terms and Conditions:

“Company”, “we”, “us” or “our” means the business identified on the Website and/or the entity responsible for accepting and fulfilling the Customer’s Order.

“Customer”, “you” or “your” means the individual or legal person placing an Order with the Company.

“Consumer” means an individual acting for purposes wholly or mainly outside that individual’s trade, business, craft or profession.

“Contract” means the legally binding agreement between the Company and the Customer for the supply of Goods and/or Services.

“Goods” means any products supplied or agreed to be supplied by the Company.

“Services” means any services supplied or agreed to be supplied by the Company.

“Order” means an offer submitted by the Customer to purchase Goods and/or Services from the Company.

“Website” means the website through which Goods and/or Services are advertised, ordered or supplied.

“Working Day” means any day other than a Saturday, Sunday or public holiday in England.

Headings are included for convenience only and shall not affect the interpretation of these Terms.

References to legislation include that legislation as amended, extended, re-enacted or replaced from time to time.

2. Application of These Terms

These Terms and Conditions shall apply to all Orders placed with the Company unless expressly agreed otherwise in writing.

By submitting an Order, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.

Nothing contained within these Terms shall exclude, restrict or otherwise prejudice any statutory rights afforded to a Consumer which cannot lawfully be excluded or restricted.

Where the Customer is acting in the course of a trade, business, craft or profession, additional business-to-business terms may apply.

3. Formation of Contract

Any advertisement, product description, quotation, price list or information displayed on the Website constitutes an invitation to treat and does not constitute a binding offer by the Company.

An Order submitted by the Customer constitutes an offer to purchase the relevant Goods and/or Services.

A Contract shall only come into existence when the Company accepts the Order, whether by issuing an order confirmation, commencing performance, dispatching the Goods or otherwise expressly confirming acceptance.

The Company reserves the right to decline or cancel an Order prior to acceptance where reasonably necessary, including where:

  • Goods are unavailable;

  • a pricing or description error has occurred;

  • payment has not been authorised;

  • the Customer has supplied incomplete or inaccurate information;

  • fulfilment would be unlawful;

  • fraud, misuse or other suspicious activity is reasonably suspected; or

  • the Company is otherwise unable to fulfil the Order.

Where payment has already been taken for an Order which is subsequently declined, the appropriate amount shall be refunded.

4. Customer Information and Accuracy

The Customer warrants that all information supplied when placing an Order is complete, accurate and current.

This includes, without limitation:

  • full name;

  • billing information;

  • delivery address;

  • postcode;

  • contact details;

  • recipient information; and

  • any information reasonably necessary for fulfilment or delivery.

The Company shall not be responsible for delay, additional expense or failed delivery arising solely from inaccurate, incomplete or misleading information supplied by the Customer, subject always to applicable consumer law.

The Customer shall notify the Company promptly if any information requires amendment.

5. Prices and Payment

Unless otherwise stated, all prices shall be those displayed or otherwise quoted at the time the Order is placed.

The total amount payable shall comprise the price of the Goods and/or Services together with any applicable taxes, delivery charges or other charges disclosed before the Order is submitted.

Payment must be made by an accepted payment method.

The Company reserves the right to withhold dispatch or performance until cleared payment has been received.

Where an obvious and genuine pricing error has occurred, the Company shall not be obliged to supply Goods at the erroneous price where the error could reasonably have been recognised as such.

6. Availability

All Goods and Services are subject to availability.

Stock indications are provided in good faith but do not constitute a guarantee of availability.

Where an item becomes unavailable following the placement of an Order, the Company may:

  • offer an alternative where appropriate;

  • delay fulfilment with the Customer’s agreement; or

  • cancel the affected part of the Order and refund the corresponding amount.

7. Delivery

Any delivery date or timeframe provided by the Company is an estimate unless expressly agreed otherwise.

The Company shall use reasonable endeavours to dispatch and deliver Orders within the stated timeframe.

Nothing in this clause shall exclude or restrict any statutory right relating to delivery.

Where the Customer is a Consumer, delivery shall be governed by the applicable provisions of UK consumer law.

8. Customer Obligations Relating to Delivery

The Customer shall take all reasonable steps necessary to enable successful delivery.

The Customer is responsible for:

  • providing an accurate and complete delivery address;

  • supplying any access instructions reasonably required;

  • ensuring that the delivery location is accessible;

  • ensuring that an authorised recipient is available where required;

  • responding to reasonable communications concerning delivery; and

  • collecting Goods from any designated collection point where the carrier has properly redirected or retained the Goods following an attempted delivery.

Where delivery fails as a direct consequence of the Customer’s act or omission, the provisions below relating to failed delivery shall apply.

9. Failed Delivery

Where the Company or its appointed carrier is unable to complete delivery due wholly or materially to an act or omission of the Customer, including where:

  • an incorrect or incomplete address has been supplied;

  • the Customer has failed to provide necessary access information;

  • nobody is available where personal receipt is required;

  • the Customer fails to collect the Goods from a designated collection point;

  • the Customer refuses delivery without lawful justification; or

  • the Customer fails to respond to reasonable attempts to facilitate delivery,

the Company may treat the delivery as failed due to Customer default.

Where Goods are returned to the Company following such failed delivery, the Company may require the Customer to pay the reasonable and proportionate cost of redelivery prior to further dispatch.

The Company may additionally recover reasonable return-to-sender or carrier charges actually incurred as a direct consequence of the Customer’s failure, insofar as permitted by law.

No charge imposed under this clause shall exceed the reasonable loss or expense incurred by the Company.

Nothing in this clause shall apply where the failed delivery arose from the negligence, breach or default of the Company or a carrier for whose performance the Company remains legally responsible.

10. Uncollected Goods

Where Goods are made available for collection following an attempted delivery, the Customer shall collect them within the period stipulated by the carrier or Company.

Where the Customer fails to collect the Goods and they are returned to the Company, the Company may:

  • hold the Goods pending payment of reasonable redelivery costs;

  • arrange redelivery;

  • cancel the Order where legally permissible; or

  • take such other reasonable action as may be appropriate.

For perishable or time-sensitive Goods, deterioration resulting exclusively from the Customer’s unreasonable failure to take delivery or collect the Goods may be taken into account when determining any remedy available.

11. Risk and Title

Where the Customer is a Consumer, risk in the Goods shall pass in accordance with applicable consumer legislation.

Where applicable, title to the Goods shall not pass until the Company has received payment in full for the Goods.

Nothing in this clause shall operate so as to transfer risk to a Consumer earlier than is permitted by law.

12. Inspection Following Delivery

The Customer is encouraged to inspect Goods promptly following delivery.

Any apparent damage, shortage or error should be reported to the Company as soon as reasonably practicable.

Failure to report an issue immediately shall not, by itself, extinguish any statutory rights available to a Consumer.

13. Consumer Cancellation Rights

Where the Contract is a distance contract within the meaning of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, a Consumer will ordinarily have a statutory right to cancel within the applicable cancellation period.

For most contracts for Goods, the statutory cancellation period expires 14 days after the day on which the Consumer, or a person nominated by them other than the carrier, takes physical possession of the Goods.

The Consumer may exercise the right to cancel by making a clear statement communicating their decision to cancel.

The right to cancel is subject to statutory exclusions and exceptions.

14. Exceptions to Cancellation Rights

The statutory right to cancel may not apply to certain categories of Goods or Services, including, where the relevant statutory requirements are satisfied:

  • Goods made to the Consumer’s specifications;

  • clearly personalised Goods;

  • Goods liable to deteriorate or expire rapidly;

  • sealed Goods which are unsuitable for return for health protection or hygiene reasons once unsealed;

  • Goods which become inseparably mixed with other items following delivery;

  • certain completed Services; and

  • digital content supplied following the Consumer’s express consent and acknowledgement of the loss of cancellation rights.

The Company shall not rely upon an exclusion where it does not lawfully apply.

15. Returns Following Cancellation

Where a Consumer lawfully exercises a right to cancel, the Customer shall return the relevant Goods within the applicable statutory period.

Unless otherwise agreed or required by law, the Customer shall bear the direct cost of returning Goods following a change-of-mind cancellation.

The Customer shall take reasonable care of the Goods.

Where the value of returned Goods has been diminished as a result of handling beyond that which would reasonably be permitted in a retail environment, the Company may make a deduction from the refund to the extent permitted by law.

16. Faulty, Damaged or Misdescribed Goods

The Company is under a legal duty to supply Goods which conform to the Contract.

Goods supplied to Consumers must, where applicable, be:

  • of satisfactory quality;

  • fit for purpose; and

  • as described.

Where Goods fail to conform to the Contract, the Customer may be entitled to statutory remedies including rejection, repair, replacement, price reduction or refund, depending upon the circumstances.

Nothing in these Terms shall exclude or restrict those statutory remedies.

17. Perishable and Time-Sensitive Goods

Where Goods are perishable or otherwise liable to deterioration, the Customer acknowledges that timely receipt, storage and handling may be material to the condition of those Goods.

The Company shall not be responsible for deterioration caused exclusively by the Customer’s:

  • failure to accept delivery;

  • failure to collect Goods following proper notification;

  • provision of an incorrect delivery address;

  • unreasonable delay following delivery; or

  • failure to follow storage or handling instructions supplied with the Goods.

This provision shall not apply where the Goods were defective, unsafe, damaged or otherwise non-conforming at the point at which responsibility remained with the Company.

18. Refunds

Where the Customer becomes legally entitled to a refund, the Company shall process that refund in accordance with applicable law.

Refunds shall ordinarily be made using the original means of payment unless otherwise agreed.

Where a Consumer cancels a distance contract lawfully, the Company shall refund the amount required by law, including the cost of the least expensive standard delivery method offered where applicable.

Additional costs arising from the Customer’s selection of enhanced or expedited delivery need not be refunded beyond the amount attributable to standard delivery.

19. Services

Where the Contract relates to Services, the Company shall perform those Services with reasonable care and skill.

Where Services are to commence during a statutory cancellation period at the express request of the Consumer, the Consumer may be required to pay a proportionate amount for Services performed before cancellation, where permitted by law.

Where a Service has been fully performed following the Consumer’s express request and acknowledgement that the right to cancel would be lost upon full performance, the statutory cancellation right may cease to apply.

20. Intellectual Property Rights

All intellectual property rights in the Website, branding, designs, written materials, images, graphics, documentation and other content produced or owned by the Company shall remain vested in the Company or its licensors unless expressly agreed otherwise.

The Customer shall not reproduce, distribute, modify, commercially exploit or otherwise use protected content without prior written authorisation.

21. Acceptable Use

The Customer shall not use the Website or ordering system:

  • fraudulently;

  • unlawfully;

  • maliciously;

  • for the purposes of interfering with the operation of the Website;

  • to submit false information;

  • to impersonate another person; or

  • in any manner likely to cause damage to the Company or another person.

The Company reserves the right to suspend access or cancel Orders where there are reasonable grounds to suspect unlawful or abusive conduct.

22. Limitation of Liability

Nothing in these Terms shall exclude or limit liability where it would be unlawful to do so, including liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation; or

  • any liability which cannot legally be excluded or restricted.

Subject to the foregoing, the Company shall not be liable for losses which were not reasonably foreseeable at the time the Contract was entered into.

Where the Customer is a Consumer, the Company shall not exclude liability for losses arising from breach of mandatory consumer rights.

The Company shall not be responsible for business losses suffered by a Consumer where the Goods or Services were purchased wholly or mainly for private use.

23. Customer Indemnity

Where the Customer is acting in the course of a business, the Customer shall indemnify the Company against reasonable losses, costs, liabilities or expenses arising directly from the Customer’s material breach of these Terms, unlawful conduct or misuse of the Goods or Services.

This clause shall not apply so as to impose an unfair or disproportionate obligation upon a Consumer.

24. Force Majeure

The Company shall not be liable for delay or failure in performance caused by circumstances beyond its reasonable control, including but not limited to:

  • severe weather;

  • flood;

  • fire;

  • natural disaster;

  • industrial action;

  • interruption of transport networks;

  • telecommunications failure;

  • utility failure;

  • governmental action;

  • civil emergency;

  • epidemic or pandemic;

  • war;

  • terrorism; or

  • failure of third-party infrastructure beyond the Company’s reasonable control.

Where such circumstances materially delay performance, the Company shall take reasonable steps to mitigate the effects.

Nothing in this clause shall prejudice any mandatory statutory right of a Consumer to terminate the Contract where applicable.

25. Fraud and Abuse

The Company reserves the right to investigate Orders reasonably suspected of fraud, payment abuse, chargeback abuse, identity misuse or other unlawful conduct.

Orders may be withheld or cancelled where reasonably necessary for fraud prevention or compliance with legal obligations.

The exercise of this right shall not prejudice any statutory consumer right.

26. Refusal of Service

Subject to applicable law, the Company reserves the right to decline future Orders from a Customer where there are reasonable grounds to do so, including persistent:

  • fraudulent conduct;

  • abusive behaviour;

  • deliberate provision of false information;

  • unjustified refusal of deliveries;

  • misuse of chargeback procedures; or

  • material breach of these Terms.

Any decision to refuse future transactions shall not affect accrued statutory rights relating to previous Orders.

27. Complaints

Any complaint should be submitted through the contact method identified on the Website.

The Customer should provide sufficient information to enable the Company to identify the relevant Order and investigate the matter.

The Company shall endeavour to investigate complaints reasonably, fairly and within an appropriate period.

28. Data Protection

Personal data shall be processed in accordance with the Company’s Privacy Policy and applicable data protection legislation.

The Customer warrants that any personal information supplied in connection with an Order is accurate and that the Customer is lawfully entitled to provide such information.

29. Severability

If any provision or part-provision of these Terms is found by a court or competent authority to be unlawful, invalid or unenforceable, that provision shall, to the extent required, be deemed severed.

The remaining provisions shall continue in full force and effect.

30. Waiver

No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that right or remedy.

A waiver of one breach shall not constitute a waiver of any subsequent breach.

31. Variation

The Company may amend these Terms from time to time.

The Terms applicable to an Order shall normally be those in force at the time the Contract is entered into, unless a change is required by law or expressly agreed between the parties.

Material contractual terms shall not be retrospectively altered to the detriment of the Customer without lawful justification.

32. Entire Agreement

These Terms, together with any Order confirmation and any policies expressly incorporated into the Contract, constitute the agreement between the parties in relation to the relevant transaction.

Nothing in this clause shall exclude liability for fraud or fraudulent misrepresentation or prevent a Consumer from relying upon statutory rights.

33. Third-Party Rights

Unless expressly stated otherwise, no person who is not a party to the Contract shall have any right to enforce any provision of the Contract under the Contracts (Rights of Third Parties) Act 1999.

34. Governing Law and Jurisdiction

These Terms and any Contract arising from them shall be governed by the laws of England and Wales.

Where the Customer is a Consumer resident in another part of the United Kingdom, nothing in this clause shall deprive that Consumer of any mandatory protection afforded by the law applicable to them.

Any dispute shall be subject to the jurisdiction of the courts competent to hear the matter under applicable law.

35. Statutory Rights

Nothing in these Terms and Conditions shall operate to exclude, restrict, waive or otherwise prejudice any statutory right or remedy available to a Consumer under applicable United Kingdom law.

Where any provision of these Terms is inconsistent with a mandatory provision of consumer law, the mandatory statutory provision shall prevail.

Last updated: 26 September 2026