We use postage companies in the UK to deliver our products to you discretely.
We use food safe packaging and postage boxes for all orders with various packaging inside depending on the order.
We use printed labels and our parcels look well done we do not skip on our parcel standards as this is part of the services we provide.
We use various tracked services to ensure that your order is delivered to you and once we post things, things are outside of our control
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We always pay for the postage options you pick but that does not mean when you order you can expect it next day.
Please ensure you use the address you wish the parcel to be dispatched too, we do not need to collect billing information as our website does not take automatic payments.
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Orders marked as completed will be shipped by 5pm that very day using the postage service you require.
Orders marked as processing are still being made and will not be shipped that day.
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We do not guarantee in any instance we can process your order in a single day, We cannot make that claim no longer due to the volume of order we now receive daily, while we make every effort to do so 98.5% of all parcels do leave within 24 hours of an order being placed by 9am or it is ready for shipping within 48 hours at most.
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If you have not received your parcel within 5 working days of it being marked as completed please contact us we will provide your tracking and our refund terms kick in, you wont lose out but things may take time, we don’t like it as much as you either.
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We do not provide tracking for every parcel in every instance that will be time consuming for our staff, but we do if there is an issue we we are able to trace it and see what is up and where it may be we always used tracked services.
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For any queries about refunds please refer to our refund policy.
You can view and browse our product ranges like you do on any other website, add your items to the basket and check out following the on screen instructions. We primarily accept Bank transfer or pay by card via a link.
Our services work as follows
1. You place an order and pay on a monday at 07:00.
2. Once we arrive in our office for the days work, we confirm payments and move your order from “on hold to processing”
3. By 1pm your order is manufactured and your postage label is printed.
4. By 4pm your order is took to the post office and your order is marked as completed (usually after the post office we go home and dont update the store depending on order ammount / cleaning is completed and so forth so this can have a small delay.
* Exceptions
Orders placed after 8am each day are subject to be manufactured the day after.
Orders that we have posted there are delays on (we aim to do this asap but if we are in the kitchens and run out mid operations etc this is not done until after the days manufacturing)
Friday and weekend orders
Usually are processed on a monday excluding bank holidays, as we have to account for 3 to 4 days of orders we struggle to get over 40 done per day and can have delays.
We mainly use F.E.C.O extracted by ourselves using an alcohol reclaiming sill and specialised filtration systems for all food based manufacturing.
We use Live rosin from the same flowers available on our store to make our carts.
We use CBD Distillate and CBD Isolates and other cannabanoid isolates where required for various benefits
Basic Guide
500mg infusion is equal to 0.5ml
1000mg infusion is equal to 1ml
2000mg infusion is equal to 2ml
We do offer a pay by card service during checkout please select the Payment link option and upon confirming order the order summary page contains a link to click and pay.
Yes, we accept returns in a wide number of cases but please check our refund policy at the bottom of every page to verify specifics.
To cancel your order
1. Do not pay for it ( unpaid for orders are automatically cancelled)
2. If the product is already shipped, you must return to sender unopened and untouched.
3. Send us an email to support@thcbdfarms.uk
We occasionally send out promotional codes via newsletters if you are subscribed to our newsletter keep an eye out for discount codes. We also offer an affiliation service where for every sale you generate for us via our website you earn 10% of that sale as profit to yourself.
WE ARE AWAITING SUPPLIES OR REQUIRE SUPPLIES.
We aim to keep all of our products actively monitored, if a product is unavailable temporary then we will place it under back order or if unavailable for over a week we will take it offline.
We do not expect any back orders to take more than 5 working days of delays.